Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
Sale items are FINAL SALE and cannot be returned.
We allow exchanges on all orders within 14 days of receiving your shipment. All exchanges must be postmarked within fourteen (14) days of the purchase date. All exchanged items must be in new and unused condition, with all original tags and labels attached.
To exchange an item, please email customer service at info@noirebygeneselegere.com to obtain a Exchange Merchandise Authorization (EMA) number. After receiving an EMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Noire by Genese Legere
Attn: Returns
EMA #
2A Oak St
Freeport, NY 11520
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
The following items cannot be exchanged:
● Custom orders
For defective or damaged products, please contact us at the customer service number below to arrange an exchange.
Please Note
● Shipping and Custom Orders: To assure the perfect fit on your Noire body, we allow exchanges on all orders within 14 days of receiving your shipment. For custom pieces contact [ noiregeneselegere@gmail ]. Each custom order comes with 2 alterations. All payments are processed through PayPal to assure buyer and seller’s protection. Upon payment clearance, orders are shipped by USPS.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@noirebygeneselegere.com
This return policy was created using Termly’s Return and Refund Policy Generator.
